Return & Exchange Policy

At Palitutu (operated by Montana Boot Inc.), we want you to be completely satisfied with your purchase. If you are not entirely happy with your cowboy boots, we are here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to request a return or exchange. To be eligible for a return, your boots must be unworn, in the same condition that you received them, and in their original packaging.

2. Return Process

To initiate a return or exchange, please follow these steps:

1. Contact our customer support team at support@palitutu.com or call us at +1 (313) 896-6743 to request a Return Merchandise Authorization (RMA).
2. Pack your items securely in the original packaging.
3. Ship the package back to our designated returns warehouse address provided below.

3. Return Shipping Address

Please ship all approved returns and exchanges to our official return processing warehouse:

• Returns Department (Montana Boot Inc.)
• 1555 Regal Row, Dallas, TX 75247, United States

(Note: Unless the return is due to our error or a defective product, customers are responsible for paying their own shipping costs for returning items.)

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Company & Corporate Information

For official business inquiries, compliance, or legal correspondence, our registered corporate office is located at:

• Montana Boot Inc.
• 156 Red Oak Ln, Flower Mound, TX 75028, United States

Customer Support Contact:

• Email: support@palitutu.com
• Phone: +1 (313) 896-6743
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)