Refund policy

Return & Refund Policy

Effective Date: July 22, 2026

Thank you for shopping with Palitutu, a brand operated by Montana Boot Inc.

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

This Return & Refund Policy applies to purchases made through:

www.palitutu.com

1. Return Period

We accept returns within 30 days after the delivery date.

To be eligible for a return, your item must:

Be unused and unworn
Be in the original condition
Include the original packaging
Include all original tags and accessories
Include proof of purchase or order information

Items that show signs of wear, damage, alteration, or use may not be accepted for return.

2. Items That Cannot Be Returned

The following items are not eligible for return:

Items marked as "Final Sale"
Products that have been worn or used
Products damaged after delivery due to customer handling
Items returned without prior authorization

3. Return Request Process

To request a return, please contact our customer service team before sending any item back.

Please provide:

Order number
Customer name
Email address used for purchase
Reason for return
Photos of the product (if applicable)

Montana Boot Inc.

Email: sales@palitutu.com

Customer Support: support@palitutu.com

Our customer service team will provide return instructions after reviewing your request.

Please do not send products back without receiving return instructions from us.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The item received is defective
The wrong product was shipped
The order was damaged during delivery

Original shipping fees are generally non-refundable unless the return is caused by an error from Montana Boot Inc.

We recommend using a trackable shipping service for all returns.

Montana Boot Inc. is not responsible for returned packages lost during shipping.

5. Refund Process

Once we receive your returned item, we will inspect it.

After approval:

Refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method
You will receive an email confirmation after your refund is processed

Please note that your bank or credit card company may require additional processing time before the refund appears in your account.

6. Exchanges

If you need a different size, color, or replacement item, please contact us first.

Exchange requests are subject to product availability.

If the requested replacement item is unavailable, we will provide a refund according to this policy.

7. Damaged or Incorrect Items

If you receive:

A damaged product
A defective product
An incorrect item

Please contact us within 7 days after delivery.

Please provide:

Order number
Description of the issue
Photos showing the problem

After review, we will provide an appropriate solution, which may include replacement, exchange, or refund.

8. Order Cancellation

Orders may be cancelled before they enter the shipping process.

Once an order has been shipped, it cannot be cancelled and must follow our return process.

Please contact us as soon as possible if you need to cancel your order.

9. Sale Items

Discounted products or promotional items may have different return conditions.

Any item marked as "Final Sale" is not eligible for return or refund.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Montana Boot Inc.

Operating the Palitutu brand

File Number: 806057666

Address:

1555 Regal Row, Dallas, TX 75247
United States

Email: sales@palitutu.com

Customer Support: support@palitutu.com

Website: www.palitutu.com